Privacy Policy

1. Introduction

AI Voice Hub INC (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, prospects, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://aivoicehubinc.site/, use our SaaS platform, or otherwise interact with us through any communication channel, including SMS text messaging, email, and voice communications.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.

2. Information We Collect

We may collect the following categories of personal information:

Contact & Identity Information: Full name, email address, phone number (including mobile number), mailing address, and business name.

Account & Usage Information: Login credentials, service preferences, communication history, appointment details, and support interactions.

Communication Data: Records of SMS messages, emails, voicemail drops, and any responses or opt-in confirmations you submit through our platform or forms.

Device & Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our website, collected through cookies and standard web analytics tools.

Appointment & Scheduling Data: Date, time, purpose, and details of appointments booked through our platform or your website.

Lead & Inquiry Data: Information you submit through contact forms, consultation requests, chat widgets, or any other lead capture tools operated by AI Voice Hub INC.

Voice & AI Interaction Data: If you interact with AI-powered voice agents operated by or on behalf of AI Voice Hub INC, we may collect call recordings, transcriptions, and interaction data. You will be notified when interacting with an AI agent.

Payment Information: Billing details processed through secure third-party payment processors. We do not store full payment card numbers on our systems.

3. How We Collect Information

We collect information in the following ways:

Directly from you — when you fill out a form on our website, book a consultation or appointment, subscribe to our services, contact us via phone or email, or respond to our communications.

Automatically — when you visit our website, certain technical data is collected through standard server logs, cookies, and web analytics technologies.

Through our communications platform — when you interact with our SMS messages, emails, or voice communications, we may collect engagement data such as delivery status, open rates, and opt-in or opt-out responses.

Through GoHighLevel — our primary CRM and communications platform, GoHighLevel, collects and processes data on our behalf when you interact with our funnels, forms, automated workflows, or scheduling tools.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our SaaS platform and website-building services
• Communicate with you via SMS, email, and voice communications about your account, appointments, and service updates
• Schedule and manage appointments, consultations, and follow-ups
• Send service-related notifications and transactional messages
• Respond to inquiries, support requests, and feedback
• Build and manage websites, booking systems, and lead capture tools on behalf of our clients
• Facilitate AI-powered voice agent interactions for scheduling, lead qualification, and customer service
• Maintain compliance records related to consent and opt-out activity
• Comply with legal obligations and enforce our Terms & Conditions
• Maintain the security and integrity of our platform and systems

We do not sell, rent, or trade your personal data to any third party for marketing or promotional purposes. Where you have separately and expressly opted in to receive marketing and promotional SMS messages, we may send such communications solely from AI Voice Hub INC. This consent is always optional and is never required as a condition of any purchase or service.

5. SMS & Communications

How You Opt In

You may opt in to receive SMS text messages from AI Voice Hub INC by submitting your mobile phone number through our website forms, landing pages, or appointment booking flows, and by expressly checking the opt-in box and agreeing to receive text messages at the time of submission. Your consent is documented and recorded.

We offer two separate types of SMS consent: (1) non-marketing transactional communications, and (2) marketing and promotional communications. Each requires its own separate, explicit opt-in. Marketing consent is always optional and is never required to submit a form or receive our services.

Types of Messages You May Receive

Once you opt in, you may receive SMS messages related to:

• Appointment confirmations and reminders
• Service updates and account notifications
• Follow-up communications related to your inquiry or account
• Consultation scheduling and onboarding communications
• Operational and support messages related to your use of our services
• Marketing and promotional offers from AI Voice Hub INC (only for users who have separately and expressly opted in to marketing communications)

Message Frequency

Message frequency may vary depending on your activity and engagement with our services.

Message & Data Rates

Message and data rates may apply. Please check with your mobile carrier for details regarding your specific plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After texting STOP, you will receive a one-time confirmation message and no further SMS messages will be sent to your number unless you re-subscribe.

Help Instructions

For assistance, reply HELP to any text message from us, or contact us directly at sayedakbar@aivoicehub.site or +1 (214) 888-3171.

Consent Is Not a Condition of Purchase

Your consent to receive SMS communications is never required as a condition of purchasing any product or service from AI Voice Hub INC.

SMS Consent & Data Protection

SMS opt-in consent and mobile phone numbers collected for SMS communications will not be shared with any third parties or affiliates for marketing or promotional purposes. This data is used solely to facilitate the communications you have expressly requested.

6. Data Sharing Policy

AI Voice Hub INC takes your privacy seriously. The following governs how we share your information:

We do not sell your data. We never sell, rent, or lease your personal information to any third party for any purpose.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent is not shared. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver those messages to you.

Full SMS data sharing statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Lead data is never shared for promotional use. Any lead or contact data collected through our website, forms, or campaigns is used exclusively to service your account and will not be distributed, sold, or used for promotional purposes by any third party.

We may share your information only in the following limited circumstances:

• With GoHighLevel, our designated data processor, to operate our CRM, automation, and communications platform
• With service providers who assist in delivering our services (such as appointment scheduling, email delivery, or website hosting), under strict confidentiality obligations
• With client businesses on whose behalf we operate websites, lead capture systems, or voice AI agents, solely for fulfilling your inquiry or service request
• When required by law, regulation, court order, or lawful government request
• To protect the rights, property, or safety of AI Voice Hub INC, our users, or the public
• In connection with a business transfer, merger, or acquisition, where any successor will be required to honor this Privacy Policy

7. Cookies & Tracking Technologies

Our website uses standard web technologies, including cookies and similar tracking tools, to improve functionality and user experience. These may include:

Session Cookies — temporary cookies that expire when you close your browser, used to maintain your session on our site.

Analytics Tools — we may use web analytics to understand how visitors interact with our website. This data is aggregated and does not personally identify you.

You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain areas of our website.

8. Data Security Practices

AI Voice Hub INC implements commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our platform operates through GoHighLevel, which maintains its own security infrastructure and compliance standards.

While we work diligently to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to addressing any data incident promptly and in accordance with applicable law.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we take reasonable steps to securely delete or anonymize it.

10. Third-Party Services — GoHighLevel

AI Voice Hub INC uses GoHighLevel as its primary CRM, funnel builder, automation platform, and communications system. GoHighLevel acts as a data processor on our behalf and stores contact data, form submissions, conversation records, appointment information, and automation workflows necessary to deliver our services.

GoHighLevel enables the SMS, email, voicemail drop, and appointment scheduling features we use to communicate with you. GoHighLevel processes data in accordance with its own privacy policy and data processing agreements. We do not authorize GoHighLevel or any other third-party processor to use your personal data for their own marketing purposes.

11. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal information, subject to legal obligations
• The right to opt out of SMS communications at any time by replying STOP
• The right to opt out of email communications by clicking unsubscribe in any email
• The right to restrict or limit how we process your data

To exercise any of these rights, please contact us using the information in Section 16 below.

12. Opt-Out Instructions

SMS: Reply STOP to any text message from AI Voice Hub INC at any time. You will receive a confirmation and no further messages will be sent unless you opt back in.

Email: Click the unsubscribe link at the bottom of any marketing or promotional email, or contact us directly to be removed from our email list.

Voice / AI Calls: Contact us directly at sayedakbar@aivoicehub.site or +1 (214) 888-3171 to opt out of voice or AI-powered call communications.

13. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take prompt steps to delete it. If you believe we have collected information from a child, please contact us immediately at sayedakbar@aivoicehub.site.

14. Age Requirement

You must be at least 18 years of age to use our services or provide consent to receive communications. By using our services, you represent and warrant that you are at least 18 years old. If we learn that we have collected information from a person under 18, we will delete that information promptly.

15. Changes to This Policy

AI Voice Hub INC reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website. Your continued use of our services after any changes take effect constitutes your acceptance of the updated policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Last Updated: April 1, 2026